FAQ
Shipping, taxes and everything else you might wonder about
Customs & GST
QDo I need to do anything for customs?
No — nothing at all. Parcels to Singapore clear customs automatically. Just make sure your address and unit number are correct.
QWill I be charged GST?
Orders up to S$400 (goods + shipping) normally import GST-free. Above that, 9% GST may be collected. Our cart warns you automatically as you approach the threshold.
QCan I order tea and food items to Singapore?
Yes — our teas and dried lemon products can be imported for personal use. We take care of the export paperwork on the Japan side.
QMy parcel seems stuck — what should I do?
Check the tracking link in your shipping email first. If nothing moves for several days, email us and we will investigate with Japan Post.
Shipping
QHow long does delivery take?
We ship by Japan Post EMS express from Yamaguchi. Delivery usually takes 2–5 business days after dispatch (excluding customs processing). You will receive a tracking number that works on both Japan Post and SingPost.
QCan I collect from a pickup point?
EMS parcels are delivered to your address. If you miss the delivery, SingPost will provide redelivery or collection options.
Returns
QCan I return or exchange items?
As our products are food items, we cannot accept returns or exchanges. If your order arrives damaged, contact us with photos within 7 days of delivery and we will reship it free of charge.
Still have questions?
Email us at hello@mitsuura.jp — we reply in English.