FAQ

No — nothing at all. Parcels to Australia clear customs automatically. Food parcels may be checked by Australian biosecurity — our products are commercially packaged, shelf-stable foods, so this is routine. Just make sure your address is correct.

Orders up to A$1,000 (goods + shipping) normally enter free of import duty and GST. Above that, duty and GST may be collected. Our cart warns you automatically as you approach the threshold.

Yes — our teas and dried lemon products are commercially packaged, shelf-stable foods and can be imported for personal use. Parcels may be inspected by Australian biosecurity, which is routine for food, and we take care of the export paperwork on the Japan side.

Check the tracking link in your shipping email first. If nothing moves for several days, email us and we will investigate with Japan Post.

We ship by Japan Post EMS express from Yamaguchi. Delivery usually takes 2–5 business days after dispatch (excluding customs processing). You will receive a tracking number that works on both Japan Post and Australia Post.

EMS parcels are delivered to your address. If you miss the delivery, Australia Post will provide redelivery or collection options.

As our products are food items, we cannot accept returns or exchanges. If your order arrives damaged, contact us with photos within 7 days of delivery and we will reship it free of charge.