FAQ

No — nothing at all. Parcels to the United States clear customs automatically; if any duties or fees are due, the carrier collects them on delivery. Just make sure your address and apartment number, if any, are correct.

The United States no longer has a duty-free threshold for imported parcels, so import duties and fees may apply to your order. Any amount due is collected by the carrier on delivery — there's nothing you need to do in advance.

Yes — our teas and dried lemon products can be imported for personal use. We take care of the export paperwork on the Japan side.

Check the tracking link in your shipping email first. If nothing moves for several days, email us and we will investigate with Japan Post.

We ship by Japan Post EMS express from Yamaguchi. Delivery usually takes 2–5 business days after dispatch (excluding customs processing). You will receive a tracking number that works on both Japan Post and USPS.

EMS parcels are delivered to your address. If you miss the delivery, USPS will provide redelivery or collection options.

As our products are food items, we cannot accept returns or exchanges. If your order arrives damaged, contact us with photos within 7 days of delivery and we will reship it free of charge.